Effective Date: 26/12/2025
Last Updated: 26/12/2025

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Welcome to Jublee.

This Privacy Policy explains how Jublee India Technology (also referred to as “Jublee”, “Company”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal information when you use our website, mobile applications, services, platforms, customer support, event booking services, vendor services, and related features.

By accessing or using Jublee services, you agree to the practices described in this Privacy Policy.

1. Company Information

Jublee India Technology
Brand Name / Nickname: Jublee
Industry: Event Management & Booking Platform
Country: India

For privacy-related queries, users may contact us through the official support channels provided on our website or application.

2. Scope of This Policy

This Privacy Policy applies to:

• Jublee website
• Jublee mobile applications
• Customer booking services
• Vendor onboarding services
• Event planning services
• Customer support interactions
• Marketing and promotional activities
• Any related digital or offline services operated by Jublee

This Policy applies to customers, vendors, visitors, partners, service providers, and users interacting with Jublee.

3. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Residential or event address
• Profile photo
• Date of birth
• Gender (optional)
• Billing information
• Identity verification details (where legally required)

B. Booking & Event Information

• Event type
• Event date and timing
• Venue details
• Budget preferences
• Special requests
• Vendor selections
• Order history
• Payment status

C. Technical Information

• Device information
• IP address
• Browser type
• Operating system
• App version
• Log data
• Time zone
• Network information
• Device identifiers

D. Usage Information

• Pages visited
• Features used
• Search preferences
• Click activity
• Time spent on platform
• Communication history

E. Payment Information

Payments may be processed through third-party payment gateways. Jublee generally does not store complete debit card, credit card, UPI PIN, or banking credentials on its own servers.

Payment partners may collect and process payment-related information according to their own privacy policies and applicable laws.

4. How We Collect Information

We may collect information:

• Directly from users
• During registration
• During bookings
• During customer support interactions
• Through forms and surveys
• Through cookies and tracking technologies
• Through vendor onboarding
• Through social media interactions
• Through automated technologies

5. Purpose of Data Collection

We may use user information for the following purposes:

• Creating and managing accounts
• Processing bookings and payments
• Connecting customers with vendors
• Providing customer support
• Improving platform functionality
• Personalizing user experience
• Sending service notifications
• Sending promotional offers and updates
• Preventing fraud and misuse
• Ensuring platform safety and security
• Legal compliance
• Internal analytics and business operations
• Research and business intelligence
• Resolving disputes and complaints

Jublee may use anonymized, statistical, or aggregated data for analytics, operational improvement, research, service enhancement, reporting, and business intelligence purposes where such data does not reasonably identify individual users.

6. Legal Basis for Processing

We process information based on:

• User consent
• Contractual necessity
• Legitimate business interests
• Legal obligations
• Fraud prevention and security purposes

7. Cookies & Tracking Technologies

Jublee may use cookies, analytics tools, pixels, SDKs, and similar technologies to:

• Improve platform performance
• Remember user preferences
• Analyze traffic and usage
• Enhance user experience
• Deliver relevant advertisements
• Monitor platform security

Users may manage cookies through browser or device settings. Disabling certain cookies may affect functionality.

8. Sharing of Information

We may share information with:

A. Vendors & Service Providers

Information may be shared with event vendors, decorators, photographers, venues, entertainers, delivery partners, and related service providers necessary for fulfilling bookings.

B. Technology Partners

We may share information with hosting providers, cloud service providers, analytics providers, communication providers, and payment gateways.

C. Legal & Regulatory Authorities

We may disclose information if required by:

• Applicable law
• Court order
• Government authority
• Law enforcement agency
• Regulatory obligations

D. Business Transfers

In the event of merger, acquisition, restructuring, or sale of business assets, user information may be transferred as part of the transaction.

We do not sell personal information to third parties for unauthorized commercial purposes.

9. Data Storage & Security

We implement reasonable technical, administrative, and organizational measures to protect information from:

• Unauthorized access
• Misuse
• Alteration
• Loss
• Disclosure
• Destruction

Security measures may include:

• Encrypted connections
• Access restrictions
• Secure servers
• Monitoring systems
• Internal data protection controls

However, no internet transmission or storage system can be guaranteed as completely secure.

10. Data Retention

We retain information only for as long as necessary for:

• Service delivery
• Legal compliance
• Tax and accounting purposes
• Fraud prevention
• Dispute resolution
• Internal business operations

Data may be deleted, anonymized, or securely archived when no longer required.

Jublee may retain certain information for a reasonable period where required for legal, tax, fraud prevention, dispute resolution, operational, security, or regulatory purposes.

Data deletion requests may take reasonable time to process depending on operational, technical, verification, and legal requirements.

11. User Rights

Subject to applicable laws, users may have the right to:

• Access their information
• Correct inaccurate information
• Update profile details
• Request deletion of data
• Withdraw consent where applicable
• Object to certain processing activities
• Request account closure

Withdrawal of consent shall not affect processing already carried out prior to such withdrawal where legally permitted.

Requests may be subject to identity verification, operational requirements, and legal limitations.

12. Children’s Privacy

Jublee services are not intended for children below the age permitted under applicable laws without parental or guardian supervision.

We do not knowingly collect personal information from children in violation of applicable laws.

If any such information is identified, appropriate steps may be taken to remove it.

13. User-Generated Content

Users may voluntarily upload photos, reviews, ratings, feedback, event instructions, comments, messages, or other content through the platform.

Users are responsible for ensuring that such content:

• Does not violate applicable laws
• Does not infringe third-party rights
• Is not defamatory, abusive, misleading, unlawful, or harmful
• Does not contain unauthorized personal or sensitive information of others

Jublee reserves the right to review, restrict, remove, or moderate content where reasonably necessary for platform safety, legal compliance, operational requirements, or protection of users.

14. Third-Party Links & Services

Jublee platforms may contain links to third-party websites, payment gateways, social media platforms, or services.

We are not responsible for the privacy practices, policies, or content of third-party services.

Users should review third-party privacy policies before interacting with such services.

15. Marketing Communications

Users may receive:

• Booking updates
• Promotional messages
• Offers and discounts
• Event recommendations
• Notifications and announcements

Users may receive push notifications, SMS, emails, WhatsApp communications, calls, or in-app notifications related to bookings, reminders, support, offers, verification, security alerts, or platform updates.

Users may opt out of promotional communications through unsubscribe options or account settings where available.

Service-related communications may still be sent when necessary.

16. International Data Transfers

User information may be processed or stored in locations outside the user’s state or country where permitted by law.

By using Jublee services, users understand that information may be transferred to systems or service providers operating in different jurisdictions.

17. Vendor Responsibilities

Vendors using Jublee platform are responsible for:

• Maintaining confidentiality of customer information
• Using customer data only for authorized booking purposes
• Following applicable privacy and data protection laws
• Avoiding unauthorized marketing or misuse of customer information

Violation may result in suspension or termination from the platform.

18. Platform Monitoring & Fraud Prevention

Jublee reserves the right to monitor platform usage to:

• Prevent fraud
• Detect suspicious activity
• Investigate abuse
• Maintain platform integrity
• Protect customers and vendors

We may suspend or restrict accounts involved in unlawful, fraudulent, abusive, threatening, or harassing behavior.

19. User Responsibilities

Users are responsible for:

• Providing accurate information
• Maintaining account confidentiality
• Protecting login credentials
• Reporting unauthorized access
• Using the platform lawfully

Users are responsible for maintaining confidentiality of OTPs, passwords, login credentials, account access details, and device access.

Users should avoid sharing sensitive information unnecessarily through public or unsecured channels.

20. Compliance with Indian Laws

Jublee aims to comply with applicable Indian laws and regulations relating to:

• Information technology
• Consumer protection
• Electronic records
• Digital transactions
• Data protection
• Online platform operations

Jublee intends to comply with applicable provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.

Nothing in this Policy limits rights available under applicable law.

Applicable laws, regulations, government requirements, and compliance obligations may evolve over time, and Jublee may update its policies, practices, or operational procedures accordingly where necessary.

21. Changes to This Privacy Policy

Jublee may modify or update this Privacy Policy at any time.

Updated versions may be posted on the website or application with revised effective dates.

Continued use of the platform after updates may constitute acceptance of the revised Policy.

22. Consent

By accessing, registering, booking, browsing, or using Jublee services, users acknowledge that they have read, understood, and agreed to this Privacy Policy.

Electronic acceptance, continued platform use, clicks, taps, digital confirmations, or related actions may constitute valid consent and acceptance under applicable laws.

23. Contact Us

For privacy concerns, legal notices, complaints, or data-related requests, users may contact Jublee through the official contact details available on the platform.