Last Updated: May 2026

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Welcome to Jublee India Technology. This Cancellation & Refund Policy explains the rules related to booking cancellations, refunds, customized services, payment terms, operational limitations, and customer responsibilities for services offered through Jublee.

By booking any service with Jublee, you agree to the terms mentioned below.

1. Booking Confirmation

A booking is considered confirmed only after successful payment or advance payment.
Once confirmed, Jublee may immediately begin vendor coordination, material procurement, decoration preparation, logistics planning, or reservation arrangements.
Customers are requested to carefully review all booking details before making payment.

2. Cancellation Policy

Decoration & Event Services

Cancellation Time Before Event	Refund Eligibility
More than 72 hours	Up to 90% refund
48–72 hours	Up to 50% refund
24–48 hours	Up to 25% refund
Less than 24 hours	Cancellation charges up to 100% may apply depending on preparation status, operational costs, and vendor commitments

Important Notes

Refund eligibility may vary depending on work already completed, vendor commitments, logistics expenses, taxes, and payment processing charges.
Payment gateway charges, convenience fees, platform fees, and applicable taxes may be non-refundable.

3. Customized & Personalized Services

The following services/items are generally non-refundable once preparation, procurement, or customization work has started:

Customized decorations
Personalized gifts
Cakes with custom names/photos
LED name boards
Printed materials
Theme-based arrangements
Surprise setups
Special vendor arrangements

4. Non-Refundable Situations

Refunds may not be applicable in the following situations:

Vendor/team has already been dispatched
Decoration setup work has started
Hotel, restaurant, café, or venue booking has been confirmed
Customized items have already been prepared
Incorrect address or contact details provided by customer
Customer unavailable during setup/delivery timing
Last-minute cancellations causing operational or vendor losses

5. Booking Modification Requests

Once booking is confirmed, date/time modifications are not guaranteed.
Any modification request will depend on operational feasibility, vendor availability, and management approval.
Additional charges may apply for approved changes.
Jublee may modify or substitute certain service elements due to operational or availability-related requirements.

6. Refund Processing

Approved refunds are generally processed within 5–7 working days.
Refunds will be credited to the original payment method used during booking.
Banking or payment provider timelines may vary.

Jublee aims to resolve genuine customer concerns fairly and transparently.

7. Service Issues & Complaints

If a customer faces any major issue related to:

Incorrect decoration setup
Damaged gift items
Missing items
Significant material or quality-related concerns

the customer should:

Report the issue within 24 hours of service completion
Share proper photo/video proof for verification

After review, Jublee may provide:

Partial refund
Replacement support
Corrective service assistance
Discount coupon/store credit

Resolutions are subject to internal verification and operational assessment.

Final resolution shall depend upon internal verification, operational assessment, and the nature of the issue reported.

8. Product & Decoration Variations

Minor variations in balloons, flowers, props, colors, cakes, or decoration materials may occur depending on availability, vendor sourcing, weather conditions, and operational requirements.

However, Jublee will make reasonable efforts to maintain the overall theme and quality of the booked service.

Reasonable substitutions of similar quality or value may be made wherever necessary.

Jublee operates on a best-effort service model involving multiple vendors, logistics partners, and operational dependencies.

9. Force Majeure / Uncontrollable Situations

Jublee shall not be held responsible for delays, interruptions, or incomplete services caused by circumstances beyond reasonable control, including but not limited to:

Heavy rain or extreme weather
Natural disasters
Government restrictions
Traffic conditions
Society/building restrictions
Power failures
Vendor emergencies
Public disturbances

In such situations, Jublee will make reasonable efforts to provide support or alternative assistance wherever possible.

10. Fraudulent or Misuse Activity

Jublee reserves the right to refuse, suspend, or cancel bookings involving:

Fraudulent activity
Fake bookings
Abusive, threatening, or harassing behavior
Misuse of offers or discounts
Suspicious payment activity
Unsafe or inappropriate conduct

Appropriate legal, administrative, or platform-level action may be taken wherever necessary.

11. Customer Responsibilities

Customers are responsible for ensuring that:

Correct address and contact details are provided
Venue permissions are arranged in advance
Adequate setup space is available
Timely coordination is maintained with the Jublee team

Delays or failures caused due to customer-side issues may affect service delivery.

12. Company Rights

Jublee reserves the right to:

Modify operational procedures when necessary
Refuse service in unsafe or inappropriate conditions
Update pricing, packages, or policies for future bookings

Updated policies shall apply to future bookings only.

13. Governing Law & Jurisdiction

This policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in relation to services offered by Jublee shall be subject to the jurisdiction of competent courts located in Delhi, India.

14. Digital Acceptance

By making payment or confirming a booking through WhatsApp, website, Instagram, payment link, or any digital platform, the customer electronically agrees to this policy.

Jublee may maintain electronic booking and communication records for operational, legal, and support purposes.

Such records may include chats, invoices, booking confirmations, payment references, and customer communications.

15. Contact Support

For cancellations, support, or complaint assistance:

WhatsApp: +918084897117
Email: Jubleeofficials@gmail.com
Support Timing: 9:00 AM – 6:30 PM

By booking any service with Jublee, the customer confirms that they have read, understood, and agreed to this Cancellation & Refund Policy.